Shipping policy

Thank you for purchasing our clothing products. We strive to prepare, package, and ship all items in good condition and provide stable logistics services for every customer.

1. Order Processing Time

All orders will be processed and packaged within 1–3 business days after order confirmation, excluding weekends and public holidays. During high order volume periods, processing time may be slightly extended. We will notify customers promptly if obvious delays occur.

2. Shipping Fees and Delivery Time

Shipping fees will be automatically calculated and displayed at checkout based on your order and shipping destination. The standard shipping delivery time is 15 business days for all clothing orders. Delivery time is an estimated period and may be affected by logistics delays, customs clearance, weather, transportation restrictions and holidays.

3. Shipment and Order Tracking

Once your order is shipped, you will receive a shipment confirmation email with official tracking information. Tracking data will be updated and available for inquiry within 24–48 hours after shipment.

4. Incorrect Shipping Address Rule

Please confirm your full and accurate shipping address, recipient information and contact number before submitting your order. Nora Isabella West will not take responsibility for misdelivery or returned packages caused by incorrect customer‑provided addresses. Secondary shipping fees will be charged for address‑caused returns and reshipment.

5. Lost or Damaged Shipment Handling

If your package is lost during transportation, please contact our support team within 7 days after the expected delivery date for investigation. If you receive damaged clothing items, please contact us within 48 hours after delivery and provide clear photos of damaged products and outer packaging. We will verify and resolve the issue as soon as possible.

6. Apparel After‑Sales Note

All clothing products must be worn, cleaned and maintained in accordance with the product care labels. We are not responsible for product damage caused by improper washing, drying, modification or personal misuse.

7. International Customs Notice

International orders may be subject to local customs duties, import taxes and clearance fees. All additional charges are borne by the customer and are not included in product prices or shipping fees. We do not cover fees and losses arising from local customs policies.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order processing, logistics delivery and after‑sales shipping issues, please feel free to contact us through our official valid channels below:

Trade Name: Nora Isabella West

Phone Number: +61 2 4965 6921

Email: info@noraisabella.shop

Physical Address: 56 Miles Crescent, Manly West, QLD 4179, Australia